Welcome to Activewear Sea’s FAQ page! We’re here to help answer all your questions about our performance-ready activewear, shipping policies, returns, and more. Our goal is to ensure you have the best possible experience shopping with us for your workout, swim, and everyday adventure needs.

About Our Products

What types of activewear do you specialize in?
At Activewear Sea, we focus on high-quality performance wear including sports bras, swimwear, tops, bottoms, dresses, skirts, skorts, jackets, vests, and accessories. Our collections are designed for women who value both style and function in their active lifestyle.
Are your products suitable for high-intensity workouts?
Absolutely! Our activewear is designed with performance in mind, using fabrics that offer support, breathability, and flexibility. Our sports bras and workout tops provide excellent support for various activity levels.
How should I care for my Activewear Sea items?
We recommend washing your activewear in cold water with similar colors and hanging to dry. Avoid using fabric softeners as they can break down the technical fabrics. For swimwear, rinse in cool water after each use.
Do you offer plus sizes in your activewear?
Currently, our size range focuses on standard sizing, but we’re constantly evaluating our offerings to better serve all active women. Check individual product pages for specific size charts and measurements.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” or through our website’s account section. Having an account lets you track orders, save favorites, and check out faster.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, and we’ll send a password reset link to your registered email address. The link will expire after 24 hours for security.
Can I modify or cancel my order after placing it?
We process orders quickly to get your activewear to you fast! If you need to make changes, please contact us at [email protected] within 1 hour of placing your order. After this window, we may not be able to modify your order.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping: 15-25 business days via EMS for orders over $50
All orders take 1-2 business days to process before shipping.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. International customers may be responsible for customs fees or import duties, which vary by country.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep!
What if my package is lost or damaged?
Please contact our customer service team within 7 days of delivery at [email protected] if your package is lost or arrives damaged. We’ll work with you to resolve the issue.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Swimwear must have the hygienic liner intact.
How do I initiate a return?
Please email [email protected] with your order number and the items you wish to return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is defective.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank to post the refund.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the item you want.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.

Still have questions? Our customer service team is happy to help! Email us at [email protected] and we’ll get back to you within 24-48 hours.

Happy moving in your new Activewear Sea pieces!